Self Service Procurement
A self service portal for employees in an organisation to order goods and services
Overview
My Role
I closely collaborated and worked together with Product Managers, strategy and development to understand product requirements, gather insights and design a solution.
Research and Insights
During secondary research involving 10 customers, several key needs were identified.
Users requested the ability to create and reorder shopping lists,
Some customers manage requisitions with up to 500 line items—something the existing tool struggled to handle.
Advanced users of the product requested the ability to create manual requisition lines, allowing them to customize and modify all relevant attributes before submitting a tailored requisition.
Additionally, they expressed the need for choosing alternate sources when placing orders. Based on this feedback, we decided to incorporate these features into the app.
Current UI
Design Goal
Buyers need an effective way to initiate and track mass replacements of items across multiple locations together so that appropriate replacements are arranged on time and not affect patient care.
Final Designs
Impact
70% of the customers preferred the redesigned UI compared to the older UI and asked for full parity of the ADF Experience at earliest.
Customers provided positive feedback, highlighting the product experience is much closer to ebay and amazon.
The new method to create and track requisitions was more streamlined than earlier.
Receiving
Assisting employees within an organisation in easily documenting the receipt of items or services they have ordered.
Let’s connect.
