Vishnu Das

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Vishnu Das

Vishnu Das

Download Resume

Vishnu Das

Download Resume

Vishnu Das

Vishnu Das

Download Resume

Self Service Procurement

Redesigning employee procurement experience
Redesigning employee procurement experience
Redesigning employee procurement experience

Overview

Self Service Procurement is online E-commerce portal for an organisation where employees can search, request, order and track goods and services they need to for their work. Users can browse catalogs, create requisitions, and submit them for approval. While the process is simple for regular employees, it becomes more complex when advanced users need more control like placing a customised requisition, handle large volumes, select and negotiate with supplier etc.

In 2022, Oracle launched the Redwood Design system and in 2023, Self Service Procurement was picked as the first product in Oracle to redesign the current experience with the new design system.
The goal of the project was to rethink the current experience and redesign SSP into a consumer grade mobile first experience.

My Role

I collaborated closely with multiple Product Managers, strategy teams, and developers to understand product requirements, gather insights, and design seamless, user-centric solution. Through an iterative design process, I continuously refined solutions based on feedback to ensure optimal user experience and business alignment.

Research and Insights

We began by analysing the existing product’s functionalities and conducting customer interviews to identify challenges and opportunities for improvement.
  • Some customers manage requisitions with up to 500 line items—something the existing tool struggled to handle.

  • Users requested the ability to create and reorder shopping lists

  • Advanced users of the product requested the ability to create manual requisition lines, allowing them to customize and modify all relevant attributes before submitting a tailored requisition.
  • Additionally, they expressed the need for choosing alternate sources when placing orders. Based on this feedback, we decided to incorporate these features into the app.

Current UI

Design Goal

Redesign the self-service procurement experience using a new design language to deliver a more intuitive, consumer-grade user experience. 

Final Designs

  • Homepage

  • Search Results

  • Product Detail

  • Cart

  • Cart Large Volume

  • Enter Requisition Line

Impact

  • Higher Adoption & Satisfaction. Improved usability makes procurement feel as seamless as shopping on Amazon or eBay, increasing user engagement.
  • Faster Requisition Process. The time required to place a requisition is significantly reduced, improving efficiency and user experience.
  • Usage grew by 25% month over month, demonstrating strong adoption and preference for the new experience.

Next Project

Next Project

Receiving

Assisting employees within an organisation in easily documenting the receipt of items or services they have ordered.

View Case Study

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