Overview
My Role
I collaborated closely with multiple Product Managers, strategy teams, and developers to understand product requirements, gather insights, and design seamless, user-centric solution. Through an iterative design process, I continuously refined solutions based on feedback to ensure optimal user experience and business alignment.
Research and Insights
We began by analysing the existing product’s functionalities and conducting customer interviews to identify challenges and opportunities for improvement.
Some customers manage requisitions with up to 500 line items—something the existing tool struggled to handle.
Users requested the ability to create and reorder shopping lists
Advanced users of the product requested the ability to create manual requisition lines, allowing them to customize and modify all relevant attributes before submitting a tailored requisition.
Additionally, they expressed the need for choosing alternate sources when placing orders. Based on this feedback, we decided to incorporate these features into the app.
Current UI
Design Goal
Redesign the self-service procurement experience using a new design language to deliver a more intuitive, consumer-grade user experience.
Final Designs
Impact
Higher Adoption & Satisfaction. Improved usability makes procurement feel as seamless as shopping on Amazon or eBay, increasing user engagement.
Faster Requisition Process. The time required to place a requisition is significantly reduced, improving efficiency and user experience.
Usage grew by 25% month over month, demonstrating strong adoption and preference for the new experience.
Receiving
Assisting employees within an organisation in easily documenting the receipt of items or services they have ordered.
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