Vishnu Das

About me

Resume

Vishnu Das

Vishnu Das

About me

Resume

Vishnu Das

About me

Resume

Vishnu Das

Vishnu Das

About me

Resume

Self Service Procurement for employees in an organisation to order goods and services
Self Service Procurement for employees in an organisation to order goods and services
Self Service Procurement for employees in an organisation to order goods and services

Overview

Self-Service Procurement is an internal e-commerce platform enabling employees to search, request, order, and track goods and services required for their work. While the platform works well for regular employees handling simple requisitions, advanced users face challenges when dealing with complex scenarios such as creating customised requisitions, managing large volumes (up to 500 line items), and negotiating with suppliers.

The goal of the project was to rethink and redesign the shopping experience and solve the use cases for advance users.

The Problem

The legacy SSP platform had an outdated interface and struggled with complex procurement tasks, especially for advanced users managing large or custom orders. This led to inefficiencies and user frustration, highlighting the need for a more flexible and reliable system.

My Role

I collaborated closely with multiple Product Managers, strategy teams, and developers to understand product requirements, gather insights, and design seamless, user-centric solution. Through an iterative design process, I continuously refined solutions based on feedback to ensure optimal user experience and business alignment.

Research and Insights

We began by analysing the existing product’s functionalities and conducting customer interviews to identify challenges and opportunities for improvement. Key insights included:​

  • Outdated Design: The legacy system was built on outdated technology, resulting in a clunky interface and unintuitive workflows.

  • Difficulty in Finding Products: Inconsistent categorisation and poor search accuracy made it hard for users to find relevant products quickly.

  • Handling Large Volume requisitions: In Current application there is no way to handle large volume requisitions requiring time-consuming manual entry for multi-line requests, offering no bulk upload functionality, creating inefficiencies in reviewing and approving large requisitions.

  • Limited Mobile Usability: On-the-go users found it hard to place and track orders via mobile due to a non-responsive design and lack of mobile-first optimisation.

  • Limited Control for Advanced Users: Advanced users needed more control over request-related values, including setting custom fulfillment details at the line level, defining conditional rules for processing, and managing supplier terms directly.

Current UI

Design Goal

  • Regular Employees Require a straightforward, efficient process to order standard items with minimal customization.​
  • Advanced Users Need enhanced capabilities to handle large, complex orders, customise requisition details, and negotiate with suppliers.
  • Regular Employees Require a straightforward, efficient process to order standard items with minimal customization.​
  • Advanced Users Need enhanced capabilities to handle large, complex orders, customise requisition details, and negotiate with suppliers.
  • Regular Employees Require a straightforward, efficient process to order standard items with minimal customization.​
  • Advanced Users Need enhanced capabilities to handle large, complex orders, customise requisition details, and negotiate with suppliers.

Final Designs

  • Self-Service Procurement Homepage

  • Search Results

  • Product Detail Page

  • Shopping Cart

  • Large Volume Cart (500 Lines)

  • Creating a Custom Requisition Line

Impact

  • Higher Adoption & Satisfaction. Improved usability makes procurement feel as seamless as shopping on Amazon or eBay, increasing user engagement.
  • Faster Requisition Process. The time required to place a requisition is significantly reduced, improving efficiency and user experience.
  • Usage grew by 25% month over month, demonstrating strong adoption and preference for the new experience.

Next Project

Next Project

Receiving

Assisting employees within an organisation in easily documenting the receipt of items or services they have ordered.

View Case Study

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